Frequently Asked Questions
What happens after I place my order?
Once your order is complete, you will receive a client questionnaire to gather all of the information needed for your project, such as logos, brand colors, text, images, and any other design details. Please complete the form within 24 hours to help keep your project on schedule.
How long does my design take?
Current turnaround time for custom design services is 3–5 business days after all required information has been received. Larger or more complex projects may require up to 1-2 weeks.
Do you offer revisions?
Yes. Every custom design includes up to 3 revisions to ensure you’re satisfied with your final design. Additional revisions may be purchased if needed.
What if I need my order sooner?
Rush services may be available depending on our current workload. Please contact us before purchasing to check availability and pricing for rush services.
Will I receive a physical product?
All of our custom design services and digital products are delivered digitally. No physical items will be shipped.
For our HC products, we are committed to processing and shipping your order as quickly as possible. Most items will be shipped within the next day. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Please note that shipping estimates are provided by the carrier and may be affected by carrier delays, weather conditions, holidays, or other unforeseen circumstances.
How will I receive my design files?
Depending on your purchase, you may receive formats such as PNG, JPG, PDF, or other applicable file types.
Can I make changes after submitting my order?
If work has not yet begun, we’ll do our best to accommodate changes. Once the design process has started, significant changes may require an additional fee or the purchase of extra revisions.
Do you create fully custom designs?
Yes. Every custom design is created specifically for your business or brand based on the information you provide. We do not resell custom client designs or use templates.
Can I use my design for commercial purposes?
Yes. Once your project is completed and delivered, you may use your final design for your business and marketing purposes.
Do you provide editable source files?
Editable source files are not included unless they are specifically listed in the product description or purchased as an add-on.
What is your refund policy?
For design services, due to the custom nature of our services and the instant delivery of digital products, all sales are final. Refunds, returns, or exchanges are not available once work has begun or a digital product has been delivered.
For HC products, if you wish to return an item, we invite you to reach out to our team for assistance, and we will evaluate every return request with care and consideration.
What type of services do you offer?
We offer a variety of branding and marketing design services, including flyers, business cards, social media graphics, menus, banners, promotional materials, and editable templates.
Can I contact you before ordering?
Absolutely! If you have questions or aren’t sure which service best fits your needs, feel free to reach out before placing your order. We’re happy to help you choose the right option.